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Returns

Need to return an item? It´s easy and it´s fast!

Log in to MY ACCOUNT
and print your return label

Prepare a new parcel
(see "How do I return something?" - step 2) and attach the return label outside

Send your parcel

After verification that the item is in perfect conditions, you will
receive refund

Returns policy

What is the returns policy?

You have 30 days to decide if the item is right for you. We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. If, for example, you prefer another size or another color, you must place a new order in our online store.

Do you want to return something? Please make sure you respect the following criteria:

- You can return any item for a refund within 30 days of receiving your original order.

Please note that due to their nature, customized/personalized items, such as football boots, football gloves and t-shirts or skis cannot be returned unless defective or damaged during shipment.

- All items must be unworn and in their original condition. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box. Please do not attach any labels or duct tape directly on item´s packaging.

- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

- The items are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! We recommend you obtain a proof of postage. Our returns address is: TRADEINN RETAIL SERVICES, S.L. c/ Pirineus, 9, 17460 Celrà (Girona), Spain.

You also have the right to revoke from the contract without the need to provide any reason. All items must be unworn and in their original condition. The revocation period is 14 days from the date you have received your order. In order to exercise your revocation right, you must inform us using the return form by means of a clear declaration of your revocation of this purchase.

How do I return something?

If you wish to return an item, please follow the process below:

Step 1: Log in to MY ACCOUNT

Sign in to your account by using your email address and password and please select Returns. Please click on the order and select the item/s you would like to return. You can now choose the return reason and print your return label. In case we need further information, we will directly inform you.

Step 2: Prepare your parcel

Once you could print your return label, please prepare your parcel. Please make sure to send the item/s back in perfect conditions (unused, with labels, in original packaging) and use a new parcel/packaging to make sure that no labels or duct tape will be attached on the original product packaging.

Step 3: Send your parcel

Attach the return label on the outside of the packaging and send the parcel to the address indicated on the return label.

Step 4: Receive refund

When your return is being processed, you will receive an automatic email. We’ll also send you an email as soon as we’ve completed your return. Any refund will automatically be issued to the payment method you used to place your original order. It can take up to 15 working days (excluding weekends and bank holidays) from the date of your return to be delivered back to our warehouse and completed.

N.B.: If you want to exchange your item, you need to return it and then place a new order. Please keep in mind that any guarantee has to be decided and covered directly by the manufacturer. As an official retailer, we offer guarantee service by collecting the affected item/s on our cost and resend them to the manufacturer as well as we process all further handling. So once we could receive any answer regarding your case, we will be able to act immediately as indicated by the brand. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturer will repair or replace the item.

What if I receive a defective/damaged or wrong item?

If you receive a defective/damaged or wrong item, please follow the process below:

Step 1: Log in to MY ACCOUNT

Sign in to your account by using your email address and password and please select Returns.

Step 2: Select order/item

Please click on the order and select the damaged/defective or wrong item/s. Please choose your return reason.

Step 3: Information/pictures

To process your claim we kindly ask you to provide us with a brief description about the defect/difference as well as at least one picture where the damage/defect/difference can be shown. Pictures can be attached directly to the form. In case of your parcel arrived damaged and you did already sign the receipt, we need you to provide us within 4 days with additionally information as:

- Picture of the damaged item
- Picture of the parcel, label as well as the damage of the parcel.

Step 4: Process

Once we could receive any requiered information, we will review your request as quickly as possible.

We are unable to accept reclamations for the following defects:

- Damaged due to incorrect or intense usage.
- Increased perspiration.
- Colour transfer (i.e. jeans colouring socks blue).
- Damaged due to external factors, such as friction, sharp objects or chemicals.
- Articles that cause physical discomfort i.e. blisters.

How do I get my refund?

Any refund will automatically be issued to the payment method you used to place your original order.

- If the payment was made using a debit or credit card, the money will be refunded to the bank account linked to the card.

- If the payment was made using PayPal, the value of your return will be refunded to your PayPal account.

You will receive an email confirmation when your return is received into our warehouse, and you should usually receive your refund within 48 hours of receiving this email.

Please note: if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologize for any inconvenience this may cause.

Original delivery costs are refunded only if returns are for defective and faulty items, or incorrect item shipped.

How do I exchange an item?

Simply return your original order for a refund and place a new order.

Who pays the return fees?

If you return an item due to not fitting correctly or any similar reason, return fees have to be paid by you.

If you return a damaged or faulty item, or the item is not as pictured, of course we will organize a pick up on our cost. Please make sure, to choose the right return reason, when proceeding return.

What is the warranty policy?

As an official retailer, all our offered items are covered by a 2 years manufacturer´s warranty. We offer guarantee service by collecting the affected item/s on our cost and resend them to the manufacturer as well as we process all further handling. If a fabrication defect is recognized by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are on the expense of us. We reserve the right to refuse the exchange of an item in case the returned item doesn’t arrive in the conditions indicated in our returns policy.

So once we could receive any answer regarding your case, we will be able to act immediately as indicated by the brand. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturar will repair or replace the item.

In order to process your warranty, we kindly ask you to follow the process below:

Step 1: Log in to MY ACCOUNT

Sign in to your account by using your email address and password and please select Returns.

Step 2: Select order/item

Please click on the order and select the damaged/defective item/s. Please choose 4. Item doesn´t work or is defective as return reason.

Step 3: Information/pictures

To process your warranty we kindly ask you to provide us with a brief description about the defect as well as at least one picture where the damage/defect can be shown. Pictures can be attached directly to the form.

Step 4: Process

Once we could receive any requiered information, we will contact you immediately in order to arrange any necessary actions.

We are unable to accept reclamations for the following defects:

- Damaged due to incorrect or intense usage.
- Increased perspiration.
- Colour ransfer (i.e. jeans colouring socks blue).
- Damaged due to external factors, such as friction, sharp objects or chemicals.
- Articles that cause physical discomfort i.e. blisters.

Promotion: PayPal Refunded Return Service

You can now have free returns on orders paid with PayPal! This means that if you want to return an unwanted item, the shipping costs of sending it back to us will be refunded by PayPal directly in your PayPal account. You need to activate this promotion before making a purchase in order to qualify.

Please read the following terms and conditions before proceeding:

https://www.paypal.com/gr/webapps/mpp/refunded-returns/

This promotion is valid for the following countries: Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

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